Shipping policy

At Virela, we understand that timely delivery is crucial when it comes to your beloved feline friend's needs. We take pride in offering you a range of shipping options to ensure your orders arrive as quickly as possible. Please read the following shipping policy to better understand our shipping methods and estimated delivery times:

Fast and Reliable Delivery:

80% of Orders: We offer fast and reliable shipping, ensuring that the majority of our orders are delivered within 10-14 business days. We understand the importance of getting your products to you as quickly as possible, and we strive to make this our standard.

Standard Delivery:

15% of Orders: For some products and specific situations, standard delivery times may apply. You can expect your order to arrive within 14-16 business days. Rest assured, we work diligently to ensure your order is processed and shipped promptly.

Extended Delivery:

5% of Orders: In rare cases, certain products or unforeseen circumstances may result in extended delivery times. These orders may take over 16-21 business days to reach their destination. If you find yourself in this situation, please reach out to our customer support team, and we will provide you with updates and assistance as needed.

Additional Information:

All orders are processed and shipped within 1-2 business days of placement.

Tracking information is provided for all orders, allowing you to monitor the status and estimated delivery date.

Shipping times may vary depending on the destination and any unexpected factors outside of our control, such as weather conditions or carrier delays.

Order Tracking:

Once your order is shipped, you will receive an email with tracking information to help you keep tabs on the delivery progress.

Contact Us:

If you have any questions or concerns about your order or our shipping policy, please don't hesitate to reach out to our customer support team at support@thevirela.com. We are here to assist you with any inquiries you may have.

At Virela, your satisfaction is our top priority. We are committed to ensuring that your cat's needs are met in a timely and efficient manner. Thank you for choosing us for your cat grooming and toy needs!